Warranty and Compensation
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We provide customers with a strong compensation policy. Account safety is our priority, and the following conditions define the warranty.
1. Warranty Conditions
- Warranty period: valid for 192 hours (8 days) from completion of the coins credit.
- Prior safety period: at least 72 hours must have passed since the last credit from any other store.
- Complete exclusivity: the warranty ends immediately if another coins source is used to buy or sell after our credit and during the warranty period.
- Usage limits: avoid requesting more than one credit per day unless an authorized agent approves it. Coins must not be moved to another account.
- Evidence: for a ban claim, provide the official EA email confirming that receiving coins caused the ban.
2. Compensation Process
Open-market credit (sniping / open market)
If a Transfer Market Ban occurs because of the credit and all conditions above are satisfied:
- You receive compensation for the full value of your club. We assess the club and players and provide a comparable account.
- Compensation calculation: every player in the club is counted. Tradeable players are counted at their full market value; untradeable players are counted at half their value in coins.
Locked-market credit
Crediting with a locked market is the customer’s responsibility and is not covered by compensation.